Customer service is what makes a company or break it. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. I am not sure what was funny about my horrible experience. The third time I called an employe answered me, I told her what happened and she started to laugh. I called back the second time, their system is till down. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I finally booked my ticket then I get a conformation email then another confrontation email. It took me 2 hours to reset my password and get it to work. Whether you’re on the move or planning your trip at home, the Air France app will take care of you at every step of your journey. Track and share their flight status, and oversee their entire travel experience directly from the app.Ĭheck your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card! Send your child off in good hands with our Kids Solo service. And if you’re looking to enhance your travel experience, seamlessly add one of our extra Options to your booking in a simple click (additional baggage items, seat selection, special meals, and more). Last-minute changes to your travel plans? If your ticket conditions allow it, make the necessary changes directly in the app. Review and add all the information required for your trip. You can also share your flight status with your loved ones to stay in touch with those on the ground. We’ll make sure you have all the information you need to travel with peace of mind. Turn on notifications to get real-time flight updates, check-in times, and exclusive content about your destination. And if you want to save time for future trips, scan your passport to upload all your contact information directly to your profile.Ĭheck in, choose your seat, and get your boarding pass directly in the app. Select your flights and book your ticket for any of our destinations using your preferred secure payment method. From booking a flight to checking in and receiving real-time flight updates to managing your Flying Blue account, everything is at your fingertips. The Air France app is your personal travel assistant.
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